Prioritize good processes over technology
Hallo Cxopartners Desires dictate our priorities, priorities shape our choices, and choices shape our actions. DH Oaks
In everyday business life, efficient processes represent an important competitive advantage. This means that the need for fast, error-free and resource-saving workflows is often the impetus for the need for digitalization in companies.
Unfortunately, one of the most common mistakes we encounter repeatedly when switching to digital processes is:
💡 We often see a strong focus on technology in the analysis, while the quality of the processes is neglected . Unfortunately, technology does not create good processes and an inefficient workflow does not automatically bring the best benefits in its digital version.
The optimization of existing processes is a key factor in determining success in digital, automated process flows - for example through:
- through known beginning and end events,
- standardized formats and content,
- effective workflows,
- clarified responsibilities and representations,
- defined interfaces with smart error handling,
- required approval steps and checks,
- defined expected results.
The above points create a good process and are fundamentally not dependent on technological support .
What is the benefit of a digital, automated process?
Technology supports the above points, allows them to run automatically and regardless of location, organizes handovers and checks, provides information on status and results, and much more. Digital process optimization thus ensures lower resource requirements and more efficient workflows , thereby increasing productivity.
Best focus: Good processes have priority
In both the analysis and implementation of all projects, we ensure that clear processes are prioritized over the technology used . This means that in the first step we take a look at the processes in the company and only in the second step do we consider the implementation of technological solutions.
🎯 By doing this, we not only avoid inefficient automated processes, but also ensure the best benefit for the digitized process and the company .
Our experience shows that optimizing existing processes comes before discussing the technical solution and the technology used. There is a wealth of knowledge here for your digitalization that needs to be tapped into!
Our tip: Optimize your workflows first instead of just automating existing processes.
The truth: Technology does not create optimal processes
Our goal is to shift the focus from pure technology to good processes and thus give companies the easiest possible access to sustainable digitalization.
A lot of experience and knowledge of the framework conditions are crucial for optimal processes. Employees often have excellent personal knowledge, for example how to correct errors in the workflow or shorten recurring tasks.
We advise our customers to use these important knowledge carriers in a targeted manner in their digitalization projects. A place in the planning and implementation support often brings the best benefit for knowledge carriers.
🤝🏻 Last but not least, the involvement of experienced employees is a positive opportunity to combine the existing and the new . This concept is also the basis of our method of digital renovation, which is based on the sustainable use of existing technology and infrastructure and supplemented with new solutions. You can find out more about this via the following link.
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Our conclusion
Start your digitalization based on an optimized process and knowledge of the existing technical and technological framework conditions. This way you create the best conditions for the successful digitalization of your company.
Outlook: Modern processes as a hygiene factor in the company
A positive side effect: Meaningful and goal-oriented work is an important part of working life . Good processes are part of a modern working environment and contribute to the perceived quality of a company for internal and external customers at.
If the topic Digitalization as a hygiene factor interested, then you will find a suitable blog article below about the perspective from HR!
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Questions? Please let us know!
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You can reach us via 📞 +43 1 9972834 or via our contact form ⬇️
