Score with a digital customer connector

Efficiency meets customer satisfaction

Yesterday we were at the Talent Garden Vienna and had interesting conversations about digitalized processes at the eCommerce Inspiration Night. Above all, the connection with the customer and maintaining this connection was a constant theme.

What we learned from the discussion was that digital business models - especially large-scale online retail such as Refurbed, Amazon, etc. - do not yet address the connection to the customer outside of the already digitalized process. At least the companies present did not have an intelligent labeling solution in place that provides a route from the product back to the seller or manufacturer.
Our concept away from the classic postcard in a shipping box or the registration form for customers towards digital customer loyalty has given us very good feedback.

We have a pragmatic solution for this:

We enable a digital customer connector

Efficiency meets customer satisfaction - find out how our connector solution can help your company optimize processes and revolutionize your customer interactions at the same time.

We provide our customers with solutions for digitizing their sales-relevant processes. We offer companies the opportunity to establish a digital connection with their customers by simply equipping their products - be it directly via the product itself or via each marked physical object. Our innovative customer connector solution miKa enables customers to access predefined information or additional services at any time using their smartphone. We specifically rely on the gradual use of AI components throughout the entire process in order to design the interaction in an enriching way.

In this way we create the following advantages for our business customers:

1. Seamless customer interaction: Our connector solution enables companies to build seamless and digital interaction with their customers. Customers can access predefined information or access additional services via their smartphones at any time. This strengthens customer loyalty and creates a convenient experience.

2. Efficient process optimization: By digitizing sales-relevant processes, companies can make their business processes more efficient. The connector solution offers the ability to automate end-to-end processes and gradually introduce AI components. This reduces manual tasks and frees up resources.

3. Differentiation in the market: Companies that rely on innovative technologies like our connector clearly stand out from the competition. The ability to offer customers a modern and digital interaction demonstrates your commitment to advanced solutions. This can strengthen your brand and help you stand out in a competitive market environment.

Technologically at the forefront with miKa - our mobile integrated customer approach

On the technical level, we combine robust output formats such as QR or data matrix codes with freely configurable control of the response process. Whether it's an instruction video, customer registration or cross-selling, we serve all requirements - innovatively at the same time.

In addition to the consumer/end customer sector, our customer connector solution can also be used for B2B/business field solutions such as inventory control. A clever all-round solution.

Read our offer portfolio here - we are happy to answer any questions you may have at any time!

Ready for the next step? Contact us today and take the first step towards a successful digital future.